Submit a Request

To submit a new Request, click  Submit Request on the FootPrints Homepage or click the link for Submit on the FootPrints Toolbar.  If you are using the eCustomer Service Portal, and you have not yet logged into FootPrints, you are prompted for your login ID and password.

Note on Fields

These fields may be in a different order and may contain different options and names, depending on how the system is configured by the FootPrints administrator.

  1. Enter a Title—This is the subject or summary of the request.  It should be brief, but descriptive.  For example, “Computer does not boot up” would be a good title.  “Help!!” would not be a good title because it does not give any indication of the problem.

 


Enter a Title for your Request

  1. Your Contact Information—This section holds your contact information.  If this is the first time you have submitted a Request, these fields may be blank.  Fill out the fields with your name, etc. (your email address or other unique key is pre-filled with the data you entered at login time).  If you are already in the Address Book, all of the fields are pre-filled. 

  2. To update your Contact Information—If the option is available, you can update your contact information in this section.  You must also select the checkbox for Update your contact information.
     

Fill in your contact information 

  1. Issue Information—These fields vary depending on how the system is configured.  For example, there may be a field called Platform, which is a drop-down box.  Select your platform from the list of choices.  There could also be a field called Version number with a text field next to it.  Type in the version number in this field.  Please consult your FootPrints administrator for more information on these fields.
     

Fill in Issue information
 

Note on Fields

All fields displayed in red are mandatory and must be filled out.

  1. Description—Enter the complete details of your Request.  There is no limit to the amount of text that can be entered in the Description field.  Be as specific as possible to ensure a quicker resolution to your Request.  The   spell check option is available to check your spelling.
     

Fill in a full description of your Request 

  1. Attachments (optional)—You can attach one or more files from your local machine to your request.  For example, you may want to attach a screenshot of the error you are receiving. 

How to Attach a File

  1. Submit Request—When you are ready to submit the Request, click GO.  The Request is assigned a number and the FootPrints Homepage is displayed.